FAQs

 

I RECIEVED MY TRACKING NUMBER BUT IT'S NOT UPDATING, CAN YOU LOOK INTO IT?

Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please contact us at ketsu.societyhelp@gmail.com

 

HOW CAN I CANCEL MY ORDER?

Order cancellation requests should me made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have shipped and are en-route to the customer.

 

I RECEIVED THE WRONG ITEM(S), WHAT DO I DO?

If you believe that you have received an item that was not what you ordered originally, please email us with a photo proof to ketsu.societyhelp@gmail.com with your order number. Ketsu Society will need this information to validate an incorrect order. Once the claim is approved, the correct item(s) will be shipped to you. In some cases, the incorrect item(s) will be required to be safely shipped back before the correction can be made.

 

HOW DO I CONTACT SOMEONE AT KETSU SOCIETY?

All inquiries can be sent to ketsu.societyhelp@gmail.com. Please allow up to 24-48 hours for a reply. Emails are answered Monday-Friday between 8am - 6pm MDT. If the email is regarding an existing order, please be sure to include the order number and a message to expedite the response and resolution. Please note, sending multiple emails with different messages may slow down the response time. We encourage customers to send one message per order inquiry.